Refund Policy
At Therapy Tools Hub, we strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where you need to request a refund. Please review our refund policy below:
Digital Products:
Due to the nature of digital products (e-books, digital downloads, etc.), all sales are final. We do not offer refunds or exchanges for digital items once they have been purchased and downloaded. If you encounter any issues with your digital purchase, please contact us at info@therapytoolshub.com, and we will do our best to assist you.
Physical Products:
If you are not satisfied with your purchase of a physical product (such as books or merchandise), you may be eligible for a refund or exchange under the following conditions:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [number of days] days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.
- Incorrect Orders: If you receive the wrong item or an item different from what you ordered, please contact us immediately. We will rectify the error and arrange for the correct item to be sent to you or issue a refund.
- Change of Mind: We do not offer refunds or exchanges for change of mind or buyer’s remorse. Please carefully review product descriptions, images, and other details before making a purchase.
Refund Process:
To request a refund or exchange, please contact us at info@therapytoolshub.com with your order number and a brief explanation of the issue. Depending on the circumstances, we may require you to return the item(s) in their original condition and packaging before processing a refund or exchange.
Refund Timeline:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
Contact Us:
If you have any questions or concerns about our refund policy or need assistance with a return, please contact us at info@therapytoolshub.com. Our customer service team is here to help!
