Understanding Conflict Workbook: Work and Relationships

Description

Prepare the conversation you keep rehearsing in the shower

You rehearse the argument in the shower, walk in calm, and say the wrong thing inside a minute. Afterwards the better sentence arrives, too late.

This 26-page workbook covers conflict at work and at home. It starts with a self-assessment of your conflict style and the constructive and destructive behaviours you fall into, then teaches the communication moves which change the outcome: soft start-ups, active listening, open-ended questions and reading non-verbal cues. A daily interaction log turns the theory into a fortnight of practice.

Inside this workbook

• Understanding conflict and its common causes at work
• The conflict cycle
• Conflict self-assessment and conflict resolution styles
• Constructive versus destructive behaviours in conflict
• Emotional intelligence in conflict and the alternative perspective
• The difference between reacting and responding
• Daily interaction log
• Active listening and empathetic response
• Soft start-ups and non-verbal communication cues
• Initiating difficult conversations, managing emotions and staying focused
• Clear, assertive communication and open-ended questions
• Acknowledging a mistake

PDF, 26 pages. Print at home or fill in on screen. Instant download after payment.

This workbook is an educational resource. It does not replace therapy, medical care or crisis support. If you feel unsafe, contact your GP, NHS 111 or your local emergency services.